Archive for the ‘Financial Marketing’ Category

Not Your Father’s Advisor Conference: On location at the TDAI Conference

Monday, February 6th, 2012

“RIAs are leading the transformation in financial services,”  Tom Bradley, president, opened with these words at the TD Ameritrade Institutional (TDAI) Conference in Orlando last week. The next few days proved his point. We glimpsed the future and the future is bright. RIA asset growth of 45% over the last seven years compared with a 6% Advisor asset growth at wirehouse firms, Bradley said. Minutes earlier, the expectant mood of the conference was set to Bruno Mars’ popular song, Grenade: “I would die for you baby, take a grenade for you…but you won’t do the same,” accompanied by the eardrum splitting thump, thump, thump of bass.  Hey, Gen Y advisors: This is not your father’s Advisor Conference…

Live tweets from Orlando announced key discoveries from attendees and the next keynote, one of the trio of former Government officials: Secretary Gates, FDIC’s Sheila Blair, VP Richard Cheney. A TDAI-branded social media lab was humming throughout the conference to provide LinkedIn makeovers, create video postcards and guide advisors’ social media efforts. Advisor as Client rang through the theme of the conference, Shaping the Future Together. The vision for the conference linked Advisor, custodian, and key marketing, investment products and technology service providers in myriad ways. TDAI has long advocated a single fiduciary regulatory standard for financial advisors, and this theme permeated the conference as well.

Feedback from previous TDAI conferences led to more practice management content, more breakouts, fewer plenary sessions.  From what’s required to win plan sponsor business to client acquisition and retention, the breakouts were laser-focused on today’s practice management issues. If the TDAI Conference is any indication, RIAs are pointed toward continued asset growth and their custodian is working hard to provide the competitive arsenal to fulfill their needs.

If TDAI’s is the second largest RIA custodian conference, SchwabOne must be something to behold. For more, including our contemporaneous tweets, visit us on Twitter.

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.

Are you really ready for referrals?

Wednesday, January 18th, 2012

Everyone is talking about re-energizing their referrals.  Artfully worded requests for referrals are only part of what’s needed to attract investor referrals. Some firms helpfully remind clients in a variety of ways that they grow their practice through referrals and they are now accepting them. More than a few other firms, just as worthy, are comfortable with more passive referral tactics. Whether you fit more with the former or the latter, have you assessed whether you are “ready” for referrals:

1. Can your venerable clients recite your elevator speech?  Prospective clients should hear your best capability pitch. How would a 10-year client summarize your practice? When you wrap up a client meeting, remind the client how your practice has evolved and what type of clients you want to do business with…clients similar to them.

2. Centers of influence need written support. By the time the attorney you visited has the opportunity to refer, she needs to pull out your written description. Better yet, why not provide panel cards she can pass along to her clients that describe you better than she could script on her own?

3. Google-ready?  Investment Advisors found through common search terms are winning leads and clients. There are a variety of ways to achieve this. They have a strategy to stay visible and are tracking their visibility.

4. Does your Web site crisply explain how your firm or practice is distinguished from others? Mary shares with Ellen that her divorce settlement is a lump sum and she is anxious about acquiring a comprehensive financial plan. When she refers you to Mary, will your Web site back her up? In this case, Mary will surely visit your Web site to determine the type of advisor you are and whether to follow up.

5. Have you provided a reason to be contacted? What is the next step or call to action? Do you have an “offer” that will trigger a call?

Referrals are the lifeblood of a growing practice. The culture of your practice may call for either a proactive approach of requesting referrals or a more passive approach. In either case, consider what tools you can provide to assist referring parties, in print and online, to ensure their good intentions reach fruition in your practice. Good luck.

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.

Naming Your Advisory Practice

Thursday, December 29th, 2011

Many financial advisors and firms puzzle over naming their own practices. If you are planning to launch a new firm, change its name or customize  your practice, you may find the naming exercise challenging. After all, a good name like the practice itself  will live on 20 or 30 years or more. We have crossed paths with RIAs and financial advisors of every stripe – from one-rep operations to large asset managers – and many in between.  Successful names tend to follow one or more of these common naming conventions:

  1. Eponymous names.  Name the practice after yourself. For a financial advisor who is well known and also the founder and principal, he or she can keep it simple: McGillicudy Associates, Mcgillicudy Capital Management and so forth. These are suitable and memorable. But when multiple Advisors join forces, they often find the name is too limiting.  McGillicudy-Harris is okay; but adding too many more names muddles the meaning and makes it hard for clients to remember. Law firms are required to use their names; you are not.
  2. Local names.  Most advisory practices draw clients from the local region, so why not choose a beloved local symbol for your practice? Be careful – how many variations of Peachtree Partners or Pacific Palisades have already been claimed by your neighbors? Take time to consider whether the imagery is compatible with a financial practice. Beware the double entendre (Big Gulch Financial?). And has the name been over-used to an extent that your name will not stick with people (Seaside, Oceanview, harbor, river, lakefront, etc.).  
  3. Descriptive names.  Choose a name tied to your investment methodology or your planning mindset to give prospects a window into your core business approach. When you have services that separate your firm from others, say so.  On the other hand, it’s not a good idea to call yourself Smith Trust Company unless you offer trust services or Harris Planning Associates if you do not have CFPs® on staff.  
  4. Branded names.  Large asset managers often create new brands when standard names have been exhausted. The names Genspring, Altegris and myCEO have been created, branded and made memorable. These names are often remembered for their uniqueness and are unlikely to be claimed by other firms. Needless to say, branded names should be trademarked to be protected.

Whichever name you choose, be sure to check conflicts via Web search at least ( if not order a full trademark name search – recommended for firms offering their services nationally). Also, do reserve the available URLs so that your web site name can easily match up with your business name. Naming your business is an important step that lends insight into your professional values and personality. If all goes well, your name should stand the test of time. Think through these naming conventions in the context of your core beliefs and carry that distinction above the doorway of your advisory practice.  May your new identity become you.

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.

Santa collision near St. Michaels

Tuesday, December 13th, 2011

ST. MICHAELS, MD – DECEMBER 13, 2011 – Santa’s packed holiday sleigh and eight reindeer crashed with a US Air Force/ St. Michaels (MD) Air National Guard Plane on Talbot Street in St. Michaels, Maryland. Or so it appears in a fun, holiday-themed display set up for more than two weeks now outside the pillars of River House near Oak Creek Bridge in Talbot County, Maryland. Santa is there, as is the Air Force pilot sitting next to a banged up Radio Flier wagon while an elf fishes a damaged tricycle caught in the plane’s tail mechanism. Even Dasher, Dancer and friends are at the “crash scene”, tethered together next to the fence they brought down.

It’s all in good fun. The display is capturing the imagination of local residents as a steady stream of passersby stop to capture the creative collision on their phones and digital cameras. Enjoy this offbeat display set up by Tom Blair, a collector of aviation and flight artifacts, who enjoys elaborate yard décor for several holidays each year. This particular scene is worth a drive – as long as you reassure young children that Santa is fine and will back on his appointed rounds in time for Christmas!  Have a Merry Christmas!

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.