Archive for the ‘Financial Marketing’ Category

Are you really ready for referrals?

Wednesday, January 18th, 2012

Everyone is talking about re-energizing their referrals.  Artfully worded requests for referrals are only part of what’s needed to attract investor referrals. Some firms helpfully remind clients in a variety of ways that they grow their practice through referrals and they are now accepting them. More than a few other firms, just as worthy, are comfortable with more passive referral tactics. Whether you fit more with the former or the latter, have you assessed whether you are “ready” for referrals:

1. Can your venerable clients recite your elevator speech?  Prospective clients should hear your best capability pitch. How would a 10-year client summarize your practice? When you wrap up a client meeting, remind the client how your practice has evolved and what type of clients you want to do business with…clients similar to them.

2. Centers of influence need written support. By the time the attorney you visited has the opportunity to refer, she needs to pull out your written description. Better yet, why not provide panel cards she can pass along to her clients that describe you better than she could script on her own?

3. Google-ready?  Investment Advisors found through common search terms are winning leads and clients. There are a variety of ways to achieve this. They have a strategy to stay visible and are tracking their visibility.

4. Does your Web site crisply explain how your firm or practice is distinguished from others? Mary shares with Ellen that her divorce settlement is a lump sum and she is anxious about acquiring a comprehensive financial plan. When she refers you to Mary, will your Web site back her up? In this case, Mary will surely visit your Web site to determine the type of advisor you are and whether to follow up.

5. Have you provided a reason to be contacted? What is the next step or call to action? Do you have an “offer” that will trigger a call?

Referrals are the lifeblood of a growing practice. The culture of your practice may call for either a proactive approach of requesting referrals or a more passive approach. In either case, consider what tools you can provide to assist referring parties, in print and online, to ensure their good intentions reach fruition in your practice. Good luck.

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.

Naming Your Advisory Practice

Thursday, December 29th, 2011

Many financial advisors and firms puzzle over naming their own practices. If you are planning to launch a new firm, change its name or customize  your practice, you may find the naming exercise challenging. After all, a good name like the practice itself  will live on 20 or 30 years or more. We have crossed paths with RIAs and financial advisors of every stripe – from one-rep operations to large asset managers – and many in between.  Successful names tend to follow one or more of these common naming conventions:

  1. Eponymous names.  Name the practice after yourself. For a financial advisor who is well known and also the founder and principal, he or she can keep it simple: McGillicudy Associates, Mcgillicudy Capital Management and so forth. These are suitable and memorable. But when multiple Advisors join forces, they often find the name is too limiting.  McGillicudy-Harris is okay; but adding too many more names muddles the meaning and makes it hard for clients to remember. Law firms are required to use their names; you are not.
  2. Local names.  Most advisory practices draw clients from the local region, so why not choose a beloved local symbol for your practice? Be careful – how many variations of Peachtree Partners or Pacific Palisades have already been claimed by your neighbors? Take time to consider whether the imagery is compatible with a financial practice. Beware the double entendre (Big Gulch Financial?). And has the name been over-used to an extent that your name will not stick with people (Seaside, Oceanview, harbor, river, lakefront, etc.).  
  3. Descriptive names.  Choose a name tied to your investment methodology or your planning mindset to give prospects a window into your core business approach. When you have services that separate your firm from others, say so.  On the other hand, it’s not a good idea to call yourself Smith Trust Company unless you offer trust services or Harris Planning Associates if you do not have CFPs® on staff.  
  4. Branded names.  Large asset managers often create new brands when standard names have been exhausted. The names Genspring, Altegris and myCEO have been created, branded and made memorable. These names are often remembered for their uniqueness and are unlikely to be claimed by other firms. Needless to say, branded names should be trademarked to be protected.

Whichever name you choose, be sure to check conflicts via Web search at least ( if not order a full trademark name search – recommended for firms offering their services nationally). Also, do reserve the available URLs so that your web site name can easily match up with your business name. Naming your business is an important step that lends insight into your professional values and personality. If all goes well, your name should stand the test of time. Think through these naming conventions in the context of your core beliefs and carry that distinction above the doorway of your advisory practice.  May your new identity become you.

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.

Santa collision near St. Michaels

Tuesday, December 13th, 2011

ST. MICHAELS, MD – DECEMBER 13, 2011 – Santa’s packed holiday sleigh and eight reindeer crashed with a US Air Force/ St. Michaels (MD) Air National Guard Plane on Talbot Street in St. Michaels, Maryland. Or so it appears in a fun, holiday-themed display set up for more than two weeks now outside the pillars of River House near Oak Creek Bridge in Talbot County, Maryland. Santa is there, as is the Air Force pilot sitting next to a banged up Radio Flier wagon while an elf fishes a damaged tricycle caught in the plane’s tail mechanism. Even Dasher, Dancer and friends are at the “crash scene”, tethered together next to the fence they brought down.

It’s all in good fun. The display is capturing the imagination of local residents as a steady stream of passersby stop to capture the creative collision on their phones and digital cameras. Enjoy this offbeat display set up by Tom Blair, a collector of aviation and flight artifacts, who enjoys elaborate yard décor for several holidays each year. This particular scene is worth a drive – as long as you reassure young children that Santa is fine and will back on his appointed rounds in time for Christmas!  Have a Merry Christmas!

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.

Advisors Guide to the Giving Conversation

Thursday, December 8th, 2011

When it comes to charitable giving, some clients give and some don’t. The ones who do  may have been raised in a family where tithing or supporting church, community or the arts were second nature. And they may be writing big checks without your knowledge, when in fact you can help them understand tax-advantaged giving.

For clients who don’t give, we don’t judge their practices or their hearts. Not everyone feels the same way and the financial advisor is not necessarily the one to bring them around. Giving can be as touchy as politics and religion. Maybe that’s why some advisors avoid the topic altogether.  In my experience, there are easy ways to provide essential value in your clients’ giving activities.

There are many ways to enable clients who have favorite causes they wish to remember at year end. This blog is not to offer tax advice, just practical hints for helping along the conversation and sharing your knowledge base:

  1. Add charitable giving to your list of year end reminders, without assuming everyone gives. “What are the loose ends you are concerned about at year end: taking gains and losses, prepaying your January mortgage, making any year-end charitable gifts?” In this way, you can identify their interest.
  2. If year-end giving is their goal, probe to find out their areas of charitable interests. An arts patron may not  be fascinated in urban education.  An education advocate may be disinterested in the stray pets issue. Explore their interests without leading the witness. When you understand the charitable interests of your client, you gain insight into a dimension of what they are all about.
  3. Don’t assume a client has selected a nonprofit gift recipient. An estates/trust attorney told me he has clients who want and need to give but don’t know which organizations to support. I was on the board of a local nonprofit then. Several months later he called back with a client who wanted to write a check. As their advisor, you can help a client research charities within their areas of interest and be enormously helpful to them.
  4. Talk through the most tax-efficient ways to give. This is your territory and not mine, but the consideration set includes gifts of appreciated assets including securities, and donor-advised funds. If you haven’t read up on donor-advised funds, they are popular both for the current year tax deduction and the ability to defer selection of the ultimate gift recipients. There are many providers perhaps including your own firms, but here’s a web site to read up on them.
  5. Your client may be considering a mega gift. It is not unusual for private wealth managers to have a role in facilitating a client’s major gift. Perhaps they are planning to endow a named scholarship or build a wing on the local hospital. They trust you and they want to make the right decisions about organizational due diligence, tax-efficient gifting, and in some cases, naming opportunities. When you engage in thoughtful conversation about this, they may feel comfortable taking you into their confidence and inviting you to meet with them and the nonprofit executive. This is a privilege and a responsibility that binds you to your client in important ways.

The month of December is when many donors assess their financial affairs, wrap up their fiscal years and receive bonuses. It is a good time for you to ask if part of the conversation is about charitable giving and if so, how you can help facilitate. Remember to tread gently and follow the lead of clients who wish to give, but may not have thought to consult with you. This is a good time of year to initiate the conversation but don’t delay.  Good luck!

LederMark Communications is a financial services marketing firm that helps advisors, portfolio managers and firms grow their businesses with effective marketing strategy and communications.