Archive for July, 2010

Quenching the Human Need to Refer

Friday, July 23rd, 2010

By Gerri Leder

Looking around for a good summer read that will advance your business? If you are like many advisors and asset managers, you are looking for fresh ideas for growing your business. In that case, read on…

The basic human condition requires food, clothing, shelter and the need to refer. Really – is referring a basic need? A wonderful discovery made by author John Jantsch suggests it is, in The Referral Engine, Teaching Your Business to Market Itself.

Jantsch claims there is a physical reason that referring feels so satisfying. “The hypothalamus likes validation,” he says, referring to a tiny part of the brain that helps regulate thirst and hunger, maternal behavior, sexual urges, aggression and, he says, your propensity to refer. People love to refer because it feels so good.

Consider an additional benefit to the referring party: once you refer a friend to a good financial advisor, you can go back to him when you are looking for a great surgeon. That connectivity feels good –people love to connect and share ideas.

 Social currency is accrued to those who refer. Many people like to build up social currency by helping out, a version of the give-to-get mentality that is mostly rooted in doing well by those they like.

 Jantsch says that although referrals are the number one business source for most businesses, few of us have a system for generating referrals. And, to further weaken our access to them, most people aren’t doing anything worth being talked about. Most people are boring and nobody talks about boring businesses. How is that?

 He illustrates this point through the business professional in the airport intentionally wearing a nametag, which he found makes him more approachable and leads to conversation. Now, I am not recommending nametag-wearing, but it works for him. In my own experience, one of the most successful financial advisors I’ve ever known who referred to himself in the third person as “The Wizard”….these examples present an unforgettable quality and except for trust, remembering is the highest order in referring, isn’t it?

What if you could be remembered for being smart, for the quality of your ideas or the brilliance of your investment approach?  Think about how you can leave an indelible impression that leads to referrals.

 When you believe that what you offer is truly remarkable, that your clients are better off working with you, (your firm or practice) over others, then making that value available to as many people as possible becomes the highest purpose of your business, Jantsch writes. Wow.  

 If I haven’t convinced you already that Jantsch’s The Referral Engine should be on your summer reading list, let me make this clear: his fresh ideas on referrals can help anyone looking to learn more about the science of referrals, re-invigorate the referral stream and become committed to developing an effective system for generating referrals. Let me know what you think.

The Investment Seminar: How do I get who I want?

Thursday, July 15th, 2010

By Mike Gabriele

As fall season approaches, you’re a financial advisor with growth in mind, important topics to discuss, and are comfortable in front of an audience. You know that if you can assemble the right prospects for an hour of your time, new clients will be had. Enter the investment seminar, an efficient and cost effective way to present your investment approach to a targeted group of prospective clients. But even the most timely financial topic that strikes a resonant chord and gets potential investors in the right frame of mind, is lost if it falls on the wrong ears, or no ears at all.

So how can you be sure to fill your seminar seats with quality prospects? Here are a few things to consider.

Your target: Think about the type of prospects you want to attract first. Then select your topic. These decisions drive how you tailor your mailing list and seminar preparations. Are your target audience empty-nesters close to retirement? Seniors and retirees? Business owners? Planning a seminar for each of these groups can be as diverse as their investment needs.

Budget: The key budget items for a seminar are mailing list, invitations/postage, food and venue. When setting your budget, allow your expenses to cover a two-seminar wave. While many branches may cover postage, mailing lists range in price based on target criteria and quantity. A good, focused list for 5,000 quality invites will range between $600 and $1,000. As for food, depending on whether you’re serving bagels and coffee or a nice steak with wine, the scale can be anywhere from $5 to $25 a person.

Location, location, location: The days of booking the Holiday Inn by the interstate are long gone. When folks see an invitation to a seminar in a hotel meeting room, one thing springs to mind… sales pitch. Investors are much more willing to commit to a morning or evening of information gathering if it’s in a more personal setting like a restaurant or even your office conference room. Lunch-and-learns can be attractive for small groups where your office is centrally located. Think about traffic, parking and building access before you lock in your location.

Food: Your seminars are an opportunity to create a welcoming presence, much like a welcoming investment practice. Always provide refreshments. When people are satisfying their palate, their mood improves and they become more receptive.

Time of day: Here convenience is the key. If you want business professionals with a busy schedule and family life, a morning seminar with a continental breakfast before their business day starts might work best. Those with older children or empty nesters may prefer the dinner seminar. For seniors, a lunch or daytime seminar is your best bet. And if your target is women specifically, avoid seminars that let out at night or have insecure parking.

Easy to respond: Plan to purchase a list to introduce new names into your prospecting pipeline. A purchased list of 5,000 from a specific area and targeted demographic may yield 25-50 people for your seminar. Supplement the list with your own prospects and perhaps some clients. And the easier it is for them to respond with a “yes” the better. Give invitees a choice to either call or email their response. Many seniors may not have easy access to email, others may prefer it. An 800# can work well too. Most importantly, arrange to call all positive respondents the day before the seminar – call is better, but email is okay too.

Seminar topic: How do you put a fresh spin on your fall seminar? Think about topics that resonate most with your prospects, and we’ll address in a future blog how to grab their attention and leave them wanting answers and information.